Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–4 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
How can I check the status of my order?
Once your order ships, we'll email you a tracking number so you can monitor your package every step of the way.
How do I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. If you haven't received your tracking information within a few business days after placing your order, please contact our customer support team and we'll be happy to assist you.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within our eligible shipping regions.
How long does shipping take?
Delivery times vary depending on your location, but most orders arrive within 4–6 business days after they have been processed.
Do you ship internationally?
Currently, we only ship within the United States. Additional shipping destinations may become available in the future.
What happens if my package is delayed?
Shipping carriers may occasionally experience delays due to weather or high shipping volumes. If your order is significantly delayed, please contact us and we'll gladly assist.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us within 30 days of delivery to begin the return process.
What if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos of the issue. We'll arrange a replacement or issue a full refund.
Who pays for return shipping?
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. For other returns, shipping costs may apply depending on the reason for the return.
How long does it take to receive my refund?
Once we receive and inspect your returned item, approved refunds are typically processed within 7 business days back to your original payment method.
Products
Are your furniture pieces easy to assemble?
Yes! Most products include clear instructions and all necessary hardware for straightforward assembly.
What materials are your products made from?
Our collection features quality materials such as engineered wood, solid wood, MDF, metal, and other durable materials depending on the product.
Will the product look exactly like the photos?
We strive to display our products as accurately as possible. However, colors may vary slightly due to different monitor settings and lighting conditions.
How do I care for my furniture?
Simply wipe surfaces with a soft, damp cloth and avoid using harsh chemicals or abrasive cleaners to keep your furniture looking its best.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Shop Pay, and other secure payment methods available during checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted using industry-standard security technology to keep your personal and payment information safe.
Customer Support
How can I contact customer support?
You can reach our support team through our Contact Us page or by email. We aim to respond to all inquiries within 12 business hours.
What are your customer support hours?
Our customer support team is available 9:00 am to 5:00 pm EST, Monday through Friday.
General
Can I purchase items as a gift?
Absolutely! Our products make great gifts for housewarmings, weddings, birthdays, and other special occasions.
Will I receive an order confirmation?
Yes. Immediately after your purchase, you'll receive an order confirmation email containing your order details.
Why should I shop with us?
We're committed to offering thoughtfully selected furniture and home essentials that combine style, quality, and value. With secure checkout, free shipping, responsive customer support, and a hassle-free return policy, you can shop with confidence.
Contact Us
Customer support: 9:00 am to 5:00 pm EST
Email: support@brookfairo.com
Phone: (352)-432-1828
Company name: Brookfairo
Address: 3500 Posner Blvd #1201
Davenport, FL 33837
United States
Our customer support team is available during regular business hours. We answer phone calls during business hours and try to respond to all email inquiries within 12 hours on business days.