Shipping policy
What are your order processing times?
Orders are typically processed within 1–4 business days, Monday through Friday. Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.
What is the estimated shipping transit time?
We offer FREE shipping on every order within the United States. Most orders arrive within 4–6 business days, and deliveries are made Monday through Friday. At this time, we only ship to addresses within the U.S.
What is the estimated delivery time for my order?
For orders within the United States, the estimated delivery time is 5–10 business days. While most orders arrive within this time-frame, delivery times may vary slightly depending on your location, carrier, and seasonal demand.
Will I receive a tracking number for my order?
Yes! Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to our order tracking page. Simply click the link or enter your tracking number into our tracking tool to view the latest shipping updates and estimated delivery status.
How will my order be packaged?
Each product is securely packaged with care to minimize the risk of damage during shipping.
Which shipping carrier will deliver my order?
We primarily ship with FedEx to provide fast and reliable delivery. Depending on your location, your order may also be shipped through UPS, USPS, or another trusted carrier to ensure the most efficient delivery service.
Can I cancel my order after it's been placed?
You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped. Eligible cancellations requested within this time-frame will receive a full refund.
To request a cancellation, please contact our customer support team as soon as possible. We strive to respond to all inquiries within 12 hours during our regular business hours, Monday through Friday, 9:00 AM–5:00 PM EST. Once your order has been shipped, it can no longer be canceled and will be subject to our return policy.
What should I do if my order arrives damaged or is missing items?
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 30 days of delivery. To help us resolve the issue quickly, include your order number and clear photos of the item and its packaging.
After reviewing your request, we'll gladly provide either a replacement or a full refund. If the item needs to be returned, we'll provide a prepaid return shipping label at no cost to you.
If your tracking information shows your order as delivered but you have not received it, we recommend first checking with household members, neighbors, or your building's mail-room. If you're still unable to locate your package, please contact your local shipping carrier to confirm the delivery details. If you need additional assistance, our customer support team is here to help at support@brookfairo.com
Why did my order arrive in multiple shipments?
We always do our best to ship your entire order in a single package. However, in some cases, your order may arrive in multiple shipments. This can happen due to product availability, items shipping from different warehouse locations or suppliers, or larger orders that require separate packages.
Rest assured, you will not be charged any additional shipping fees if your order is split into multiple shipments. You'll receive tracking information for each shipment as it becomes available.
What should I do if I received the wrong item?
We sincerely apologize if you received the wrong item. If this happens, please contact our customer support team as soon as possible with your order number and a photo of the item you received.
We'll arrange to send the correct product as quickly as possible and provide a prepaid return shipping label so you can return the incorrect item at no additional cost. Our team will work to resolve the issue promptly and make things right. Important: Any item returned must be in the same condition in which it was received, unused, and in its original packaging.
Contact Us
Customer support: 9:00 am to 5:00 pm EST
Email: support@brookfairo.com
Phone: (352)-432-1828
Company name: Brookfairo
Address: 3500 Posner Blvd #1201 Davenport, FL 33837 United States
Our customer support team is available during regular business hours. We answer phone calls during business hours and try to respond to all email inquiries within 12 hours on business days.